All orders are shipped with within 24 hours of placing the order. Typical delivery time-frame is between 2 - 4 business days.
We offer FREE return for our customers.
As long as your product is unopened you can return your item within 14 days, beginning with the day after the day on which the item is delivered.
All returns are actioned via a store credit, unless the the return matches the refund criteria stated in the policy
Returns of sale items can only be accepted if they are faulty or damaged. You can find our full returns policy HERE.
This review is regarding the TERRIBLE customer service experience I had with IVYNAT. I placed an order on their website on January 6, 2023, which promises items shipped within 24 hours and delivery received within 2-4 days, (LIES!) My order was not shipped until January 13, 2023. Despite reaching out via email, I received no response from the company!! As a result of this delay, I will not receive my ordered item in time for my event (THANKS!) I strongly advise others to avoid ordering from IVYNAT, as they do not adhere to their stated delivery promise. It would be helpful if the company would just remove this false delivery promise from their website, so that customers are aware of the potential delay in dispatch. I would have NEVER bought from this company otherwise! I would STRONGLY advise customers to be cautious when considering ordering from IVYNAT, this company is completely unreliable!